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THE DIYA JEWLZ PROMISE
Our commitment to premium quality and customer satisfaction
100% Quality Assurance
Every piece of imitation jewelry is meticulously checked for finishing and quality before dispatch.
Secure Packaging & Delivery
Your jewelry is carefully packed in protective casing to ensure safe transit to your doorstep.
Hassle-Free Returns
Easy and transparent return process for any transit-related damages with prompt support.
Worldwide Shipping
We deliver our exquisite jewelry collections globally through our trusted international courier partners.
Policies & Guidelines
Important information to ensure a seamless shopping experience
Return & Refund Policy
- Returns accepted only for transit damage reported within 24 hours.
- Compulsory 360° unboxing video (no cuts or edits).
- Bent earring stems or 5-10% color variation are not considered damage.
- Return within 48 hours of approval via India Post or DTDC (₹70 reimbursed).
Shipping Policy
- All orders processed within 2–3 business days (excl. Sundays/holidays).
- Delivery takes 3–7 business days across India via DTDC/India Post.
- Please double-check address; no responsibility is taken for wrong/incomplete addresses.
🌎 International Orders
We ship worldwide, but before placing the order please contact us through WhatsApp or by call. We will guide you on how to place international orders.
FREQUENTLY ASKED QUESTIONS
Clear answers to your import, machinery customisation, and logistics queries
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Custom Designs?
Share your custom jewelry concepts or bulk gifting requests. Our design consultants will provide direct pricing and delivery timelines within 24 hours.
WhatsApp / Phone
+91 80564 28351
support@diyajewelz.com
Location
Chennai, Tamil Nadu
Working Hours
Mon – Sat, 9 AM – 7 PM IST