HomeReturn & Refund Policy
Return and Refund Policy
Please read our guidelines carefully to ensure a seamless and transparent ordering experience with Diya Jewelz.
Need Help Before Ordering?
For clarity on quality or size, please read the below points carefully before placing your order.
For exact color details & sizes, kindly contact our team on WhatsApp at 80564 28351.
Order Process & Quality Assurance
- Order Confirmation: Once your order is placed, an Order ID and invoice will be emailed. Kindly check your inbox or spam folder.
- Double Quality Check & Dispatch: Every piece is inspected before packing.
What Is Not Considered as Damage
- Bent earring stems.
- Color variation of 5–10% due to screen or device differences.
We Do NOT Accept Returns for the Following Reasons
- Delays in delivery / product not received before an occasion.
- Bangle size doesn't fit.
- The product doesn't suit you.
- Damage while wearing or trying on after delivery.
We ACCEPT Returns Only For:
- Logistic/Transit Damages
Return Request Process
In case of damage due to logistics, please follow the steps below within 24 hours of delivery:
- Report the issue on WhatsApp with:
- Name
- Order ID
- 360° Unboxing Video (Compulsory – no cuts/editing. Repacked items will not be accepted).
Issues reported after 24 hours or without an unboxing video will not be accepted.
Approved Return Instructions
- Return the item within 48 hours of our approval.
- Use a reliable courier service like India Post or DTDC.
- A shipping cost of ₹70 will be reimbursed.
- You must provide the tracking number to us once the item is dispatched.
Refunds / Replacements
- Once the returned product is received and inspected, its status will be shared with you on WhatsApp.
- A replacement will be shipped at no additional cost.
- A refund (if applicable) will be processed for the product price only.
All refund/replacement decisions are made at the sole discretion of the company based on the case.