Diya Jewelz

Return and Refund Policy

Need Help Before Ordering?

For clarity on quality or size, please read the below points carefully before placing your order.

For exact color details & sizes, kindly contact our team on WhatsApp at 80564 28351.

Order Process & Quality Assurance

  • Order Confirmation: Once your order is placed, an Order ID and invoice will be emailed. Kindly check your inbox or spam folder.
  • Double Quality Check & Dispatch: Every piece is inspected before packing.

What Is Not Considered as Damage

  • Bent earring stems.
  • Color variation of 5–10% due to screen or device differences.

We Do NOT Accept Returns for the Following Reasons

  • Delays in delivery / product not received before an occasion.
  • Bangle size doesn’t fit.
  • The product doesn’t suit you.
  • Damage while wearing or trying on after delivery.

We ACCEPT Returns Only For:

  • Logistic/Transit Damages

Return Request Process

In case of damage due to logistics, please follow the steps below within 24 hours of delivery:

  1. Report the issue on WhatsApp with:
    • Name
    • Order ID
    • 360° Unboxing Video (Compulsory – no cuts/editing. Repacked items will not be accepted).

Issues reported after 24 hours or without an unboxing video will not be accepted.

Approved Return Instructions

  • Return the item within 48 hours of our approval.
  • Use a reliable courier service like India Post or DTDC.
  • A shipping cost of ₹70 will be reimbursed.
  • You must provide the tracking number to us once the item is dispatched.

Refunds / Replacements

  • Once the returned product is received and inspected, its status will be shared with you on WhatsApp.
  • A replacement will be shipped at no additional cost.
  • A refund (if applicable) will be processed for the product price only.

All refund/replacement decisions are made at the sole discretion of the company based on the case.

What Our Customers Are Saying

Discover why our customers love our unique and high-quality jewelry.

I purchased the Elegant Solitaire Ring, and it's even more stunning in person! The craftsmanship is exquisite, and the diamond sparkles beautifully. I get so many compliments!


Priya's avatar
Priya

Mumbai

The Golden Charm Bracelet is perfect for everyday wear. It's delicate yet durable, and the gold has a beautiful, rich hue. The service was excellent, and shipping was fast!


Kavya's avatar
Kavya

Bengaluru

This is my go-to store for unique and high-quality jewelry. I love my new Pearl Drop Earrings. They're timeless and elegant, perfect for both casual and formal occasions.


Thahir's avatar
Thahir

Chennai