Need Help Before Ordering?

For clarity on quality or size, please make sure to read the product description carefully.

• For exact colour details, kindly contact our team on WhatsApp at 9677026020 for real-time photos or videos.
• Check our Instagram reels and stories for product pictures and hand videos in natural sunlight — no edits or filters.
• We recommend that all customers ensure they are fully informed and confident before checkout.

Order Process & Quality Assurance

1. Order Confirmation: Once your order is placed, an Order ID and invoice will be emailed. Kindly check inbox or spam.
2. Double Quality Check & Dispatch: Every piece is inspected before packing. Back ropes/chains (if applicable) are attached.

What Is Not Considered as Damage

• Detached stones/pearls inside packet (replacement sent next order)
• Minor metal filling over stones due to handcrafted finishing
• Layer tangling in layered pearl jewellery
• Bent earring stems (intentionally flexible)
• Colour variation of 5–10% due to screen/device differences

We Do NOT Accept Returns for the Following Reasons

• Product doesn’t suit you / changed mind
• Ordered for someone else and they didn’t like it
• Order placed by mistake / someone ordered on your behalf
• Bangle size/motif width doesn’t fit
• Delays in delivery / product not received before occasion
• Damage while wearing or trying after delivery

We ACCEPT Returns Only For:

• Logistic/Transit Damages

Return Request Process

In case of damage due to logistics, please follow the steps below within 24 hours of delivery:

1. Report the issue on WhatsApp with:
   • Name
   • Order ID
   • 360° Unboxing Video (compulsory – no cuts/editing. Repacked items will not be accepted)

Issues reported after 24 hours or without unboxing video will not be accepted.

Approved Return Instructions

• Return within 48 hours of delivery.
• Use India Post, ST Courier, Franch Express, or DTDC.
• ₹80 shipping cost reimbursed.
• Return address will be shared by our team.
• Forward tracking number on WhatsApp once dispatched.

Refunds / Replacements

• Once product is received and inspected, status will be shared on WhatsApp.
• Replacement shipped at no additional cost.
• Refund (if applicable) processed for product price only.

All refund/replacement decisions are made at the sole discretion of the company based on the case.